Admicom is a SaaS company that digitizes the building and construction ecosystem, helping businesses operate more efficiently in a sector undergoing rapid transformation. Founded in Finland and listed on the First North Helsinki stock exchange, we combine deep industry expertise with scalable digital solutions.

As we continue to develop our customer experience organization, we are strengthening our Customer Success capabilities to help customers realize even greater value from Admicom's solutions.

We are now looking for a Customer Success Manager. In this role, you'll build trusted customer relationships, drive adoption and long-term customer value, and help customers achieve meaningful business outcomes with Admicom's solutions.

Your role and impact

As a Customer Success Manager, you'll work closely with customers to understand their business goals, challenges, and ways of working. You'll help them improve processes, increase adoption of Admicom's solutions, and achieve measurable business outcomes.

Through proactive engagement, you'll identify opportunities for customers to get more value from their investment and support them in adopting new ways of working that drive long-term success. In practice, your work combines customer relationship management, business consulting, data-driven decision making, and cross-functional collaboration.

A typical week might include meeting customers to discuss their goals, challenges, and opportunities for improvement, reviewing customer health and usage data to identify risks and opportunities, and helping customers adopt new ways of working that create measurable business value. Your success will be measured by the impact you create for customers through stronger adoption, higher retention, improved customer satisfaction, and long-term customer value.

You'll work closely with Account Managers, Product, Customer Experience, and Support teams to ensure customers succeed with Admicom's solutions. You'll also bring customer insights back into the organization, helping shape both the customer experience and the future of our products.

As this is a new role at Admicom, you'll have the opportunity to make a real impact not only on our customers' success, but also on how Customer Success develops as a function. We value the experience, ideas, and perspective you'll bring, and we're excited to learn from your expertise as we continue to build scalable ways of creating value for our customers. This is a chance to leave your mark on the future of Customer Success at Admicom.

What you'll bring to the team

You have strong experience working in Customer Success and enjoy partnering closely with customers to help them solve real business challenges. You're curious about how businesses operate, proactive in building relationships, and motivated by creating meaningful outcomes and long-term customer success.

We especially value:

• Experience working in Customer Success, helping customers drive adoption, realize value, and achieve long-term success

• A consultative mindset and strong relationship-building skills, with the ability to guide customers in solving business challenges

• The ability to understand customer business needs and turn them into actionable recommendations

• A proactive mindset and confidence in engaging with customers

• Experience using data and insights to support customer development and decision-making

• Understanding of SaaS business concepts such as adoption, retention, churn, ARR, and Net Revenue Retention (NRR)

• Experience or interest in developing Customer Success practices, customer lifecycle management, and scalable ways of working

We're especially excited if you have experience with:

• Construction, building services, or other project-based industries

• ERP, workflow, or other business-critical software solutions

As most of our customers are based in Finland, this role requires strong communication skills in Finnish, both spoken and written. As an international company, we also work across countries and teams, so English communication skills are essential for effective collaboration with colleagues and stakeholders.

Why join Admicom?

At Admicom, you'll have the opportunity to make a direct impact on our customers' success while working with companies that play a critical role in building and maintaining society.

You'll partner with construction and building services companies to help them improve their business through technology, data, and better ways of working. Along the way, you'll build trusted customer relationships, act as a strategic advisor, and see the tangible impact of your work on your customers' success.

As Customer Success continues to evolve at Admicom, you'll also have the opportunity to contribute to how we create value for customers and develop our ways of working.

Most importantly, you'll join a collaborative and supportive environment where people genuinely care about customers, help each other succeed, and work together to create lasting value.

Interested?

If you're passionate about customer success and excited by the opportunity to help shape how we create value for our customers, we'd love to hear from you.

Please submit your application by 2 August 2026 and tell us a bit about yourself, what excites you about this role, and why you'd like to join Admicom.

As our recruitment team will be enjoying their summer holidays during July, we'll take a short break from the recruitment process. We'll return to candidate conversations in mid-August, when we'll begin reviewing applications, reaching out to candidates, and arranging meetings.

We look forward to hearing from you!